Returns & Exchanges
At Walden Farms, we stand behind the quality of our calorie-free products and want you to be completely satisfied with your purchase. If your order arrives damaged or does not meet your expectations, we offer a hassle-free return window within 30 days of delivery.
Contact Support
Reach out to our customer service team via email with your order number and the specific reason for your return or exchange request.
Verification Process
For items that arrived damaged or incorrect, please provide clear photos of the packaging and product labels for our quality assurance team to review.
Prepare Shipment
Once approved, securely pack the unopened items in their original packaging to ensure they are protected during the transit back to our facility.
Receive Refund
After we receive and inspect your returned items, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing